Legal Document

Privacy Policy

How we collect, use, and protect your data

Last updated: January 1, 2025 Version 1.0

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Introduction

Welcome to TestLo ("we", "our", or "us"). We are committed to protecting the personal information of our users — coaching institute owners, teachers, and students. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Services").

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Information We Collect

Account Information — Name, phone number, email address, and profile photo when you register.

Institute Information — Institute name, address, logo, specialization, and city when you set up your institute.

Student Data — Student names, contact details, enrollment numbers, date of birth, parent information, and academic records.

Usage Data — App interactions, quiz attempts, attendance records, fee payments, and community activity.

Device Information — Device type, operating system, IP address, and browser type for security and analytics.

Payment Information — We do not store full payment card details. Payments are processed through secure third-party gateways.

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How We Use Your Information

Service Delivery — To provide, maintain, and improve the TestLo platform and its features.

Communication — To send service updates, notifications, receipts, and support responses.

Analytics — To understand usage patterns and improve our product experience.

Security — To detect fraud, enforce our Terms of Use, and protect our users.

Legal Compliance — To comply with applicable Indian laws and regulations.

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Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share data with:

Service Providers — Trusted vendors who help us operate our services (cloud hosting, payment processing, email delivery).

Legal Requirements — When required by law, court order, or government authority in India.

Business Transfers — In the event of a merger or acquisition, user data may be transferred to the new entity.

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Data Retention

We retain your data for as long as your account is active or as needed to provide services. Institute owners may delete student records at any time. If you close your account, we delete your personal data within 30 days, except where retention is required by law.

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Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure authentication tokens (Laravel Sanctum), encrypted backups, and regular security audits. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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Children's Privacy

TestLo may process data of students under 18 as part of a coaching institute's records. This data is managed by the institute owner (the "data controller"). Parents or guardians may request access to or deletion of their child's data by contacting the institute owner or emailing us at privacy@testlo.in.

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Your Rights

Access — Request a copy of your personal data we hold.

Correction — Update or correct inaccurate information.

Deletion — Request deletion of your account and personal data.

Portability — Request your data in a machine-readable format.

Opt-out — Unsubscribe from marketing communications at any time.

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Cookies & Tracking

Our website uses cookies for authentication, analytics, and performance. You may disable cookies in your browser settings, but some features may not function correctly. Our mobile app does not use browser cookies.

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Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 7 days before they take effect. Your continued use of our Services after changes constitutes acceptance of the revised policy.

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Contact Us

For privacy-related queries, data access requests, or complaints, contact our Data Protection Officer at: privacy@testlo.in or write to: TestLo Technologies Pvt. Ltd., [Address], India.